Mr Modem's Dekstop

For some computer users, calling for technical support (with the exception of Smart Computing and Mr. Modem, of course) is slightly less enjoyable than having an anesthetic-free root canal. There are, however, a few things you can do prior to placing your call that will minimize and even eliminate that occasionally challenging experience.

Harkening back to my keyboard-deprived youth, I believe the Boy Scout motto, “Be Prepared,” best captures the focus of this month’s missive. Indeed, the better prepared you are, the less time you’ll spend talking to a tech support representative.

As part of your precall preparation, be sure you’re in a good mental place to make the call. If you’re agitated, frustrated, or experiencing a karma-induced “payback day,” don’t even dial the number. Only initiate contact when you’re relaxed, and you have quality time to devote to it.

When making your call, have several items at your fingertips: First, be sure to know what version of Windows you’re using and how much RAM (memory) your system has. If you’re not sure, simultaneously press the Windows Logo key and the PAUSE/BREAK key. You’ll find memory in the Computer area (on the General tab) or System section, depending on the version of Windows you’re using.

If you are seeking assistance for an error message, have the precise wording of the message available. It is not helpful to say that “some kind of error message came up.” Avoid nonspecific phrases such as, “My computer just won’t work,” or “I’d like to throw this thing out the window